Customer Service
CUSTOMER SERVICE Payment : There are several payment options available on our site. We accept Visa, MasterCard, American Express and PayPal. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.

Delivery : We do our very best to ensure that you receive your socks as fast as possible. Our socks are distributed from our warehouse in Istanbul, Turkey. Turkey: 1-2 business days. Europe: 2-3 business days. North America 3-4 business days. Other Countries: 10 business days. In the e-mail with your order confirmation you will also find your order number, save this for quick customer service if you should have any problems with your order.

Rich and Vibrant Shipping Charges Shipping is free when you order is 30 Euros or more. If you order less than that, a total shipping charge of 7 Euros will be added to your order.

Orders may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We cannot predict what your particular charges may be, you have to contact your local customs office for more information.

Returns&Exchanges : You have the right to exchange or return socks (for a full refund) within 7 days of receiving them. The socks have to be unused with labels and packaging intact. When you return or exchange socks, you must cover shipping charges. As soon as we receive them, we will exchange your socks or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges. You must contact us before returning the socks. If you do not contact us, you run the risk of not receiving your refund or exchange.

We do not take responsibility for any socks lost during the return shipping.

Further Questions: If you can?t find the answer to your question here, you are more than welcome to get in touch with us!

To do so, please click here. or send an e-mail to info@richandvibrant.com
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